How can we help?

As soon as your order ships, we email you a tracking number. You can follow your package any time on our Track your order page.

A new tracking number can take a day or two to show its first update, so if it looks empty at first, check back tomorrow.

Orders are processed in 1 to 3 business days (Monday to Friday). Orders placed after 5:00 PM EST start processing the next business day.

Total delivery time, including processing:

• United States: 6 to 14 business days
• United Kingdom: 5 to 10 business days

These are estimates. Carrier delays, customs, weather and busy seasons can add a few days.

Nothing. Every order gets free tracked shipping, with no minimum purchase.

We offer free tracked shipping to the United States and the United Kingdom. We've removed any country we can't ship to from checkout, so if you can complete your order, we can ship to you.

Check your spam or promotions folder first, and make sure the email address you used at checkout was spelled correctly.

Still nothing? Contact us with the name and email you used at checkout and we’ll resend it.

We prioritize fast shipping, so we start preparing your order as soon as it’s placed.

Once your order has a tracking number, or you’ve received an email saying it has shipped from our facility, it can no longer be cancelled or changed.

Changed your mind anyway? No problem. You can always send it back with a free return for a full refund.

If your order hasn’t shipped yet, contact us right away with your order number.

First check the latest status on our Track your order page. Delivery takes 6 to 14 business days to the US and 5 to 10 business days to the UK, counted from the day you ordered.

Our delivery guarantee: if your order hasn’t arrived within 17 days of the day you placed it, we’ll refund you 100%, and you can keep the item for free when it shows up.

Past that window, or tracking hasn’t moved in a while? Contact us with your order number and we’ll sort it out.

Check around your door, mailbox or mailroom, and ask neighbours or anyone at your address. Carriers sometimes mark a package delivered a little early, so give it until the end of the next business day.

Still missing? Contact us with your order number and we’ll help you track it down.

We're sorry about that. Contact us with your order number and a photo of the item, and we'll make it right. When the problem is on our side, we cover the return shipping, so it costs you nothing.

You have 30 days from the day your order was delivered to request a return or exchange. Items must be unused, unworn and in their original packaging with all tags attached.

You can choose a full refund, store credit or a size exchange. Read the full refund policy.

Contact us with your order number and the reason for your return (choose “Return or exchange” as the topic).

We’ll reply with a return authorization and instructions. Pack the item securely in its original packaging with the tags, then drop it off with the carrier. We recommend a tracked shipping service.

If the item is wrong, defective or damaged in transit, we cover return shipping. If you've changed your mind or ordered the wrong item, return shipping is on you, and original shipping costs aren't refundable. We never charge restocking fees.

Once your return arrives, we inspect it and email you the result. Approved refunds go back to your original payment method within 10 business days. Your bank may need a few extra days to show it.

Yes. Exchanges for a different size or style are available within 30 days of delivery, subject to stock. Contact us with your order number and the size you’d like.

Our clothing follows standard sizing, and most product pages have a size chart and a quick “Find my size” quiz. Because our pieces are tailored to fit close to the body, we recommend going one size up for the best fit.

Yes, our shoes and loafers are true to size. Loafers are laceless, so they're meant to fit snugly. If you're unsure, size up by one, and if you normally wear half sizes, go up 0.5 for extra comfort.

No. Our garments are pre-shrunk and made from quality materials designed to hold their shape. Follow the care instructions on the label and they’ll keep their fit wash after wash.

We accept Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay and Shop Pay.

Buy more, save more: get 10% off when you buy 2 items and 25% off when you buy 3 or more. You can mix and match any products, and the discount is applied automatically at checkout.

Yes. Checkout runs on Shopify’s secure, encrypted payment system, and we never see or store your full card details.

Our products are sourced from trusted makers around the world and made from premium materials, including 100% Mongolian cashmere, European linen and mulberry silk.

We source our essentials directly from makers, with no middlemen, and keep design, packaging and overhead costs low. That lets us offer premium quality at a fair price.

No. Staying online keeps our overhead low so we can offer better prices. Instead, you can try everything at home with our 30-day return policy.