Shipping policy

At Versel, we are committed to transparency and reliability. We provide free tracked shipping to customers in the United States and the United Kingdom.

Section 1 - Shipping Cost

• Free Tracked Shipping: Every order on our website qualifies for Free Tracked Shipping. There is no minimum purchase requirement for free shipping.

Section 2 - Order Processing

• Order Cutoff Time: 5:00 PM (EST - Eastern Standard Time).
• Order Processing Time: 1 to 3 Business Days (Monday to Friday).
  
• Orders placed after the 5:00 PM cutoff time will begin processing the following business day.
• Business days exclude weekends and public holidays.

Section 3 - Estimated Delivery Times

Delivery estimates begin after your order has been processed and dispatched. Total estimated delivery time includes order processing time.

Destination	Total Estimated Delivery Time
United States	6–14 business days
United Kingdom	5–10 business days

Delivery estimates are not guaranteed and may be affected by carrier delays, customs processing, weather, peak seasons, or circumstances outside our control. Delivery to remote locations may take longer.

Section 4 - Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can use this number to monitor your package's journey directly on our Track Your Order page.

Section 5 - Missing Order/Damaged Items/Delivery Issues

If you have not received an order confirmation or tracking information, or if your package is delayed, damaged or missing, please contact our support team immediately at support@versel.co.

Section 6 - Contact & Business Information

Versel is owned and operated by LOOMITY INC.
Address: 4037 Countryside Drive, Brampton, Ontario, L6P 0T4, Canada
Email: support@versel.co
Support Hours: 9:00AM to 5:00PM (EST) - All inquiries are responded within 24 hours (Monday to Friday). Inquiries sent over weekends or holidays will be addressed on the next business day.